Located in Cartersville, Georgia, the ShawHankins Call Center helps clients work through benefits issues through service, knowledge and communication. Typical calls may include:

Service

Order ID Cards
We can call directly into the carrier and have your replacement cards in five to seven business days.

Guide You Through Online Enrollment
Your employer gave you the option to enroll online, and now you need help. We can walk you through every step of the way, screen by screen, from log-in to confirmation statement.

Locate In-Network Providers
Staying in network saves everyone money. Our Contact Center can help you locate in-network providers for medical, dental, and vision coverage whether you are at home or away.

Obtain Insurance Forms
If you must file a claim, we can help. We can find the correct form to file properly the first time.

Request Certificate of Creditable Coverage
We can order certificates of creditable coverage from your group health plan to prove continuous, creditable coverage.

Confirmation Statements
Need a confirmation statement? We can send you a copy of your confirmation statement via email, fax, or regular mail.

Knowledge

Understanding Your Benefits
We can translate insurance language, terms like deductibles, copayments, and coinsurance, or explain concepts such as waiting periods, elimination periods, and eligibility rules.

Explain Section 125 Cafeteria Plan, Qualifying Events and Regulations
We can help in determining qualifying events as described in your policy, and can explain the time frames and lifestyle events that your policy allows.

Claim Research, Advocacy and Resolution
We speak the language of insurance and can help you understand your statements.

We can contact the insurance carriers on your behalf to appeal a denied claim or assist you in receiving a Prior Authorization from your physician as required by the medical carrier.

We can also help you file out-of-network claims and assist with reimbursement if you require medical assistance while out of the United States.

Communication

Provide Open Enrollment Information
We can give you specifics about your policy: when open enrollment begins and ends for your particular plan, whether your plans or premiums are changing, etc.

Reroute Your Call
If you need to speak with someone else in the firm, the Call Center can put you in touch with them.