Services
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ShawHankins is focused on providing the highest level of service available in the employee benefits field. In order to give our clients the best client service experience possible, we have divided our service division into a call center and separate service teams.
Call Center
If you call during normal business hours, your call will be answered by a live person.
Our call center (located in Cartersville, Georgia) receives all incoming calls and is designed to resolve your issues as quickly as possible. However, if you have an issue that must be escalated beyond the call center, you may be transferred to your respective service team.
Service Teams
Each service team consists of an Account Manager and a Client Services Representative.
Account Managers are employees that have risen to the top of our organization based on their communication skills, attention to detail and ability to delegate. The Account Managers have global responsibility for the overall satisfaction and retention of our clients.
CSR's are responsible for answering claims questions, resolving claims issues, processing applications and confirming eligibility for employees in our client organizations.
These service teams are an integral part of our organization and represent what we believe is the defining difference between ShawHankins and other brokers in the employee benefits field.